Negotiating Anything, Any Place : Moving Up (Part 3)

Dear Readers, We will be continuing discussing where we left . Check the Last Part.
So, We are going to discuss Another Example now.
In the winter of 1978, I flew to Mexico City to conduct a Negotiations Seminar for Local Businessmen. I had reservation at a magnificent hotel. Unfortunately, the Hotel could not Honor it. 
The Registration clerk announced that all rooms were filled. Apparently, guests had stayed over because a snowstorm had canceled flights to the Midwest United States.
After making no Progress with the Clerk, Primarily because of a Language Problem, I asked to see the Manager. I lit a Cigar, rested an elbow on the Marble check-in counter, and asked the manager, “What if the President of Mexico showed up? Would you have a room for him?” “Sí Se`nor —“I blew a smoke ring toward the ceiling. “Well, he’s not coming, so I’ll take the room.” Did I get a room? You bet, but I had to promise that if the President arrived, I would vacate immediately.
Here’s the second “Moving up” Example.
You and your daughter shop for an evening gown for her high school senior prom. She finds one that thrills her to the bottom of her feet. you purchase it and take it home, and thrills her to the bottom of her feet.
You purchase it and take it home, and your daughter promptly comes down with a severe case of stomach flu. With tears in her eyes, she calls her date from a bedside phone and informs him she’ll  have to cancel.
“What about the evening gown?” you ask, displaying poor timing and a poor sense of priorities.
“Please take it back!” she sobs, burying her face in a pillow. “I never want to see it again. I hate it!“
You return the Evening Gown to the dress shop.
“I’m very sorry,” murmurs a clerk, “but we have No-Returns Policy.“
“She didn’t even wear the dress!” you protest. “The price Tag’s still on it!“
You glance at a wall sign. It states: NO RETURNS ( The Power of Legitimacy )
“I want to talk to the Proprietor!” you say.
“She’s out to Lunch. Won’t be back for 45 minutes.“
“I’ll wait,“you mumble, seating yourself on the nearest chair. ( If you can’t satisfaction from someone, go over that person’s head. Move up a Level.) 
In 45 minutes, the Proprietor returns. You closet yourself with her in her office. You explain the circumstances: Your daughter’s sick; the gown was never worn.
“How do I know the gown wasn’t worn?” the Proprietor asks. 
“This is an old trick some Parents pull. they simply reattach the Price tag, then try to remove any soiled spots with a damp rag!“
You show her the purchase date on the sales slip. You offer to phone your Family Physician, in her presence, to verify that your daughter was home ill the night of the prom.
“Oh, all right,” concedes the Proprietor. “We’ll make an exception this time. I’ll have the woman who waited on you cancel the charge for the gown.“
You see, there’s an exception to every rule. Rules are General. In most cases, they should be adhered to, or we’d live in a world of anarchy. But let me give you one simplistic example where a rule should be broken. 
Your listening to a Sermon in church. the congregation is silent, hanging on the minister’s every word. There’s a rule in that church that not one speaks during a sermon. To speak would break the spell. Suddenly, you detect a flicker of flame at the base of one wall. 
A wire behind the plaster is malfunctioning. What should you do? If you cannot break a rule under any circumstances, you have 3 Alternatives:

1. Cue the minister by blowing the smoke his way.
2. Compose a note that will be passed slowly down to the pulpit, reading, “The church is on Fire!“
3. get up and leave without a word, since there’s no rule against this behavior.

The Particular circumstances govern whether or not you can justifiably break a reasonable rule. If you do not want a Policy or Regulation to govern your situation, be prepared to demonstrate that the farmers of this rule never intended it to cover your unique facts.

Well, Readers we are going to discuss it further in the Next Part:
“Negotiating Anything, Any Place : Moving Up ( Part 4 )“

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