Dear Readers, We will continue Discussing where we lest our discussion in our Last Part.
So, Let’s get started:
- Advantage – Caller
Telephone calls are made for many reasons and sometimes for no reason at all. most experienced people recognize that the telephone can be used as a potential offensive or defensive weapon in the Negotiation arsenal.
Hence, an effective Negotiator does not “Take things as they Come,” but anticipates the effects of his action or inaction.
In any phone conversation, the person placing the call — the caller — is in a privileged position. The recipient of an unexpected incoming call — the callee — is handicapped.
To begin with, assume that we are involved in a lengthy and humdrum Negotiation. As far you are concerned the matter is on the back burner — in Limbo.
unexpectedly, I make an “Impromptu” Telephone call suggesting a Proposition that will settle things between us. It this an impulsive act on my part or a premeditated Tactic?
Chances are, this phone call was not made on the spur of the moment. Before making it, I weighed the available options: Face-to-Face Talk, Letter, Telegram, Use of a third-party Intermediary, Telephone, or inaction.Presumably, I selected the phone call, at this particular moment, because it best suits my objective. Of course, I have prepared extensively. I am in a quite place, free from distraction.
In front of me are 12 sharpened pencils and 6 blank pads of Paper. At my right is an adding machine or a calculator. Behind me is a computer affording instant access to data. I have an objective, a strategy, and tactics in mind.
Additionally, I have anticipated your possible objections and have the answers and facts to overcome them. Basically, I’m rarin’ to go!
Now, let’s Look at your predicament. Surprised by this precipitous phone call, you are not prepared. You even have to struggle to find the phone under the mounds of paper on your desk.
Ready reference material is not within reach. As we talk you are distracted by people who approach with questions and by lights flashing on your phone receiver. Complicating matters further, you can’t find the secretary, you can’t find the file, and you can’t even find a pencil or pen.
Under these conditions, you are speaking with me at great risk. Because I am much better prepared, you defer to my arguments and computations. If I am an altruistic, benevolent, wonderful person, I’ll give you justice and mercy. If I’m a Soviet slicker, I’ll cream you.
Despite the problem and drawbacks I’ve detailed, you’re involved in a great many telephone Negotiations. And I’m not referring to nine-to-five work calls alone. Anyone who tries to arrange a group picnic, maintain a relationship with family or friends, deal with telephone solicitors, or make wedding plans knows what I’m referring to.
Infact, putting a wedding together is like plotting the D-Day invasion.
You Negotiate over the phone with a vast assortment of people, from total strangers to loved ones. Even if the Negotiating “Event” doesn’t occur on the phone ( and it frequently does), the process stage does.
Phrasing it another way, you do you preliminary maneuvering via the phone, whether you clinch the deal on the phone or in person.
Since you do use the phone so much, you should make that electronic device work for you, not against you.
Well Readers, In Next part we will discuss the Suggestions that can be Effortlessly customized to help you achieve success.
“Negotiating Anything, Any Place : Telephone Negotiations and Memos of Agreement ( Part 3 )“
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